We stock a good number of products, however it’s not feasible to stock all the products within our store. However we are confident that most of the products can be availed in a period of 3 to 5 working days’ time. Products which are not in stock will be notified immediately and you will be given the time scale of when we can do the delivery and if its discontinued we will refund you fully.
We offer 3 different options to place order for your favourite product.
(a) Order Online
(b) Order In Store
(c) Order over the Phone
At Designer Furniture Gallery, we take security very seriously and we ensure all credit/debit card details are in safe and secure atmosphere, your transactions are processed via a secure merchant account (Stripe) and once payment is received we provide a written confirmation to you.
Delivery time varies from product to product. Please refer to delivery time provided on confirmation of order..If your cart contains products having different delivery time scale, we will consolidate all items for one delivery and the whole order will be delivered in one batch. In such case the product having the longest delivery time scale will be calculated as the delivery time of the whole order. However if you wish to take in deliveries as and when the items are ready for delivery, you may do so by paying an additional handling charge of £35.
In case you have ordered just one item, then the order will be delivered as specified on the product. If the ordered product is out of stock so we will contact you and will make you aware of delay in delivery time.
We offer products on lowest price possible, and we sell our products based on our service. We will make sure our prices are reasonable and value for money. In an unlikely event of you finding any product that we sell cheaper on our competitor’s site we will try to beat the price to ensure that you are getting best for the lowest. Please take a few minutes reading our Price Policy.
Contacting Furniture Domestic Direct is very easy and accessible for customers, For any assistance please give us call on 0208 374 9691.
Our showroom is a 9000 sq. ft in two levels. It’s not possible for us to display everything in our store, our website is having hundreds of products and while many are on display, there will be many not on display.
Visit our website furnituredomesticdirect.com for all the models that you can purchase from us.
We accept almost every method of payment forms.
(a) Pay by Credit or Debit Card
(b) Pay by Bank Transfer
For products to the value of £1000.00, there is a delivery charge of £50.00, for England and Wales. For Orders above the value of £1000.00, its free (Excluding Scotland, Ireland & Far Off Postcodes).
We make every effort to make sure that the products you have ordered are delivered to you as in perfect condition. However sometimes things do go wrong and in such case we make immediate effort to sort out your problems.
Please find below how we handle your after sales issue if they arise.
(a) Products Delivered Wrong
If you have received a delivery of an item which is not what you have ordered, we request you to please do not accept the delivery and return it back to the driver.
If you have realised that the item is wrong after the driver has left, please do not panic, simply make an effort to write an email to us stating your order number and the details of the product delivered to you. Once we receive such complaint we do not waste one minute to resolve the issue. We will quickly try to locate the correct item for you and re arrange the delivery of the correct product. This process may take some time but be assured we will do this as quickly as possible and our customer service team will keep you posted at every stage.
(b) Products Delivered Damage
The products you order get delivered to you using our own vehicles and also couriers in some cases and there are chances that the product may have transit damage or manufacturing defects. We advise customers to check the item when its delivered to you and if you find any damages or defects please do not accept the delivery and mention the damage on while signing the proof of delivery (POD), if you identify the problem after the driver has left, We request you please take images of the damage/defects and email us. Our customer service team will be in touch with you within 3 working days to resolve the problem.
If you are unhappy with any aspect of quality in service please email us at firstname.lastname@example.org We will try our best to resolve the problem ASAP.