WHO WE ARE
Our website address is: https://furnituredomesticdirect.com
We use your personal data to assist us in answering your enquiry and to provide you with information about our products/services. We also process your personal data in order to provide you with the goods or services that you have ordered.
We respect your personal data and take its security very seriously.
We only hold what data we need for the purpose for which we obtained it.
We delete your data when it has reached the end of its retention period.
You have privacy rights.
We are happy to answer your questions. Our contact details can be found at the end of this notice.
We will not share your information with any other party other than those required to fulfil our legitimate business interest with you.
WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT
We may collect the following information:
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers.
WHAT WE DO WITH THE INFORMATION WE GATHER
References to the legal basis for processing of your personal data are a reference to the article of the General Data Protection Regulation. Each piece of personal data that we process must have a legal basis.
To deal with enquiries or for a quote that you do not accept
If you call us or email us, we will follow up on your enquiry and see if there is a way in which we can help you. We delete all data after answering an enquiry if you do not choose to become a client/customer.
If you provide us with information for a quote and then do not accept the quotation, we will keep a record of your enquiry. We delete all data after answering an enquiry if you do not choose to become a client/customer.
Note, we need to use your details to follow up with you and this processing is necessary in order to take steps at your request prior to entering into a contract.
If you purchase from us
In order to fulfil your order, we will need to process your data in order to send you the goods that you have ordered or to get the goods delivered to you. We need to process payment details in order to fulfil the contract, but never retain payment information such as card details. We will retain your personal data, excluding payment information, for ten years for warranty and customer service purposes. This provides for the legal requirement from HMRC to hold transactional information for seven years.
We would like to send you information about our products and will send you this with your consent if you sign up to our marketing communications.
If you buy from us or have a quote from us, we will send you information about similar products or services. Our processing in this case is without your consent but you can always opt out at any time.
If you do opt out of marketing, we will keep your name and email address and mark them as ‘do not mail’ so that you will not receive any further marketing communications.
We use the logs from our servers to help with our company’s security as well as to look at visitor behaviour.
YOUR DATA AND TRANSFERS OUTSIDE OF THE EEA
We do not transfer or process any data outside the European Economic Area.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.